PC Pinpoint White Papers

Customer Testimonials White Papers Press Archive Media Kit Request

White Papers View All White Papers Where Knowledge Has Gone - 11/25/2003 Imagine for a moment a world with a centralized Knowledge Base where all humans could share collective knowledge. Ideally, we could apply other’s previous experiences to our own current experiences based on the situation. Science fiction? Not for progressive help desks that understand the value of knowledge collection and intelligent content delivery. - Read More... Integrating People, Process and Technology: A Support Method That Works - 10/16/2003 Did you know that your help desk has the ability to change the way the world views customer service and support? Over the last few years, the service and support industry has experienced significant advances through the deployment of Web-based automation, FAQs, Self-Help and call center enhancements. - Read More...