FOR IMMEDIATE RELEASE 5/8/2002
Automated service for businesses and consumers saves time and money versus traditional tech support
Broomfield, Colo.— Distinctive Technologies today announces the launch of PC Pinpoint, a Web or server-based computer maintenance and repair program for Windows©-based computers. It can save users from significant downtime costs caused by the most common computer problems.
PC Pinpoint is safe and simple to use, collecting only computer data—not personal data—during diagnostic testing. During diagnosis, an inventory of a computer’s hardware and software is taken. Then each component is systematically tested. If a problem or issue is detected, PC Pinpoint utilizes information from its extensive database to initiate automated repairs. If a problem cannot be fixed automatically detailed and easy-to-follow self-help tutorials are provided to help solve the predicament. At any stage of the process, live tech support is available via Web-chat, e-mail or telephone.
The program also gives users the option to continuously run to monitor future performance of the system. PC Pinpoint can then constantly conduct system tests to identify and solve potential future problems. This way, users ensure that their PC runs at top performance.
For businesses, PC Pinpoint’s automated process diagnoses problems prior to contacting technical support. With it IT departments and call centers can address more complex computer issues. When technical support is required, PC Pinpoint provides the technician with a summary sheet that lists all tests completed and identifies problems or issues. This leads to faster problem resolution because technical support is immediately armed with necessary information to correct the problem.
“Corporations, small businesses and consumer users collectively waste millions of dollars on downtime and technical support due to common, and often simple, computer problems,” says Bob Wing, chairman and CEO of Distinctive Technologies. “For businesses especially, the cost of employee downtime caused by PC problems is even greater than the hard costs of IT time and labor. We developed PC Pinpoint to remedy these general computer problems before the customer has to call tech support for assistance.”
The corporate version of PC Pinpoint is available in packages for small, mid-sized and large businesses via the Web at www.pcpinpoint.com. It can be licensed for use by IT and support organizations that wish to customize and brand the service for their own use.
To learn more about PC Pinpoint and to subscribe to the service, visit www.pcpinpoint.com or call 888-897-7887.
About Distinctive Technologies
Distinctive Technologies was founded in 1996 to develop and market Internet and technology products and services. Distinctive Technologies offers PC users the necessary tools to reduce PC downtime, tech support costs and unnecessary repairs.
Based in Broomfield, Colorado, the company is privately-held and led by an experienced management team with backgrounds in the mass storage, component repair, software and support industries. To learn more about Distinctive Technologies, visit www.pcpinpoint.com.