What is PC Pinpoint?

  Web-based PC Pinpoint is the only computer service that guarantees to solve your hardware and software problems and help maintain your PC. We will assist you with problems on peripherals and home networks as well. PC Pinpoint’s 3-Step Computer Support Process uses a combination of automated testing, user input and Live 24/7/365 Smart-Tech Support to resolve your computer problems and answer questions quickly and effectively.

  Is anything being downloaded to my computer?

  When you subscribe to PC Pinpoint you download an icon to your desktop that links you to our problem solving servers. The icon is not activated unless you choose to click it when you want to solve a problem.

  Is PC Pinpoint safe and secure?

  PC Pinpoint is extremely safe and secure. It only passes back and forth test information and does not save, store or view any personal file data. All customer information is protected in our database with 128-bit encryption. In addition, customer information is never, under any circumstance, provided to outside sources for sales/and or marketing purposes.

  Who is PC Pinpoint for?

  PC Pinpoint is for novice or expert, home or small business computer users. We provide Web-based service 24/7/365 for all types of Microsoft operating systems, hardware and software. And, if the need arises, we can dispatch an onsite tech support technician to your location. 

  How is PC Pinpoint different from the support provided by hardware and software manufacturers?

  PC Pinpoint is vendor-neutral, giving customers one place to turn for all their hardware and software service needs. And, our 3-Step Computer Support Process equips our Live Smart-Tech Support with information specific to your problem so if you contact them, they can begin solving your problem immediately.

Hardware and software manufacturers only support their individual products, which often results in customers being passed from one manufacturer to another seeking service. In addition, manufacturers do not utilize tests and tools that enable them to gather information before a support call, so time is wasted asking basic questions when it should be spent solving problems. 

  How does PC Pinpoint work?

  PC Pinpoint’s 3-Step Computer Support Process solves computer, peripheral, software and hardware problems quickly and effictively. Here’s how it works:

	Step 1: Inventory and Test
	PC Pinpoint performs comprehensive tests on your computer hardware and software looking for problems. This information is utilized to identify needed fixes and expedite solutions.
	Step 2: Customer Problem Identification
	This step assists in identifying your computer problem with three simple questions. Test data from Step 1 combined with your input then create a Personalized QuickFix list specifically designed to repair your problem.
	Step 3: Live Smart-Tech Support (available 24/7/365 via Web-chat, e-mail and telephone)
	Should you need further assistance, our Smart-Techs have at their fingertips your computer history, name and where you are in PC Pinpoint’s 3-Step Computer Support Process. This readily available combination of information allows problem resolution to occur quickly and effectively.

  What if I only want to speak to someone in your Live Smart-Technical Support Department?

  PC Pinpoint’s Live Smart-Tech Support is available 24/7/365 via Web-chat, e-mail and telephone to help answer your questions and solve problems. However, for Live Smart-Tech Support to resolve problems most quickly and effectively, you should utilize the first two steps of PC Pinpoint’s 3-Step Computer Support Process prior to placing a service call. Using all three steps saves time and optimizes results. 

  In addition to computer repair, what else do I receive with my PC Pinpoint subscription?

• Solves Hardware and Software Issues
• Automated Maintenance
• Checks for Potential Issues
• “How-To” Instructions
• Personalized Inventory of Software and Hardware Components
• The Option to Add Onsite Service
• The Option to Add Remote Control OnDemand Technology
• Valuable Links and Resources
• Session Summary Reporting  

  What is PC Pinpoint’s guarantee?

  PC Pinpoint promises to solve or identify your computer, peripheral, software and hardware problems, or you will be provided with a complete refund. View Our Guarantee.

  How can I purchase PC Pinpoint products and services?

  PC Pinpoint product and service offerings can be purchased online through Visa, MasterCard, Discover, or American Express.   Click here to purchase through our Secure Internet registration or sign up for PC Pinpoint product and service offerings over the phone by calling 1-888-897-7887.