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Pointed Self-Help Instructions

  
What is Pointed Self-Help?


Select your computer problem from our simple fix menu.

Once you have selected your problem a “Dynamic Disposition” is generated from triaging the automated test data with the your input.

The self-help is delivered in a step by step process that is weighted by success in fixing that specific computer problem.

Additionally, the fixes are manufacturer, part, symptom and problem specific. By knowing the component and version our knowledge base can deliver specific automated fixes, patches and updates and self-help steps that are not FAQ’s but real sequenced solutions for your specific problem.




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